Member Information

Our New Member Guarantee

New Members are Welcome!

We are so confident that you will love your experience with our staff and our classes, we offer a 100% money back guarantee**.

Should you wish to cancel your child's membership at the end of your first calendar month with us, we will issue a full refund, inclusive of trial class, and any tuition paid.

As our Kindergym (under 5's) and Gymnastics for All (recreational) classes are at capacity, or near capacity, we are unable to offer one-off trial classes as we re-establish and exceed our pre-lockdown numbers across all programs.

*A new members is defined as a person who has not participated in any of our programs before*

**Conditions apply:

- Money back guarantee is for NEW MEMBERS only.

- Refunds must be requested in writing, via email (or use our website contact form), accompanied by BSB and Account Number.

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Our Class Fee & Payment Overview

  • All enrolments are a comittment for an upcoming Term, billed on a monthly basis.

  • Makeup classes are used in addition to your weekly scheduled classes ​(ie you do 2 classes in a week to makeup for a week that was missed previously).

  • All charges can be viewed in our iClass Pro app via the 'My Account' section.

  • All payments of fees are processed via our iClass Pro app via the 'My Account' section.

  • Our fees are charged on a month by month basis, adding up to a 10 week school term.

  • When reviewing charges please be aware of our rates: 

    • 50 mins a week is $25.65 a class; 

    • 1 hour a week is $28.35 a class; 

    • 1.5 hours a week is $33.35 a class

  • These rates are inclusive of a Gymnastics Australia Insurance fee and Equipment Levy.

  • When reviewing monthly charges please consider how many classes will occur within the month by counting how many times a particular class day of the week falls within the month. 

  • If you have multiple children in the club you will pay full price for the first child, 10% for second child and 20% for each subsequent child. Please be aware the 20% discount is applied to the least expensive fees of the siblings.

  • We generate monthly charges on the first of the month, we will send you a customer statement to your email for you to review on the first.

  • If you do not receive an email from us on the first please check your spam folders.

  • You can either log into your iClass Pro app and process fees owing; 

  • Or we take payment from the details on file if the amount remains outstanding on the fifth.

  • We strongly recommend paying via a bank account (80c flat fee) as a credit card is a processing fee of 2% of total fees which adds up quickly.

  • Processing fees are from the company that encrypts and protects everyone's payment information, not Woden Valley Gymnastics Club, or iClass Pro.

  • If you have any questions about your account, please send your questions via email (or use our website contact form) to keep all conversations about accounts in writing for all parties to review as needed.

Our Makeup Class Policy

All Kindergym and Gymnastics for All (GfA) members are allocated 2 makeup classes per term. These are to be used within the current term and are not transferable to future terms, or the Holiday Program.

 

Our terms of service for makeup classes are as follows:

  • A minimum of 2 hours’ notice is required to automatically receive a makeup token.

  • Please email us (or use our website contact form) to request a makeup token if you are unable to meet the 2 hour minimum notice period.

  • Customers are allocated a maximum of one makeup token every calendar month, which lasts for 30 days from date of issue.

  • Makeup classes are a self-serve only service, all bookings are made via your iClass Pro app.

  • Makeup classes booked must be the same level.

  • Makeup classes can be booked a maximum 7 days in advance.

  • Customers must be active in the term to be eligible (ie: you cannot opt to not pay for an upcoming month and only use makeup classes instead).

  • Makeup tokens will be issued after the class that was due to be missed has passed.